FAQs

What are the babysitter's responsibilities? +

Our sitters are only expected to help with childcare. Our goal is to provide safe reliable care for your children in your home. Below is a list of what our sitters' responsibilities are.

  • Help with bedtime routines
  • Help with meals and snacks
  • Help with homework and virtual learning
  • Keep children entertained and engaged
  • Clean up after activities and food

I have a newborn or baby. Should I use your serivce? +

Yes! We have tons of sitters with newborn, baby, and infant experience. When you enter your children's ages in your profile, you will only see sitters who are comfortable with those ages when booking a sit. We also know that every family is different and we encourage every family to completely fill out their Family Info Form in their profile so our sitters know exactly what you will expect from them before they even walk in the door.

What happens once I request a sitter? +

Once you select a sitter, it will send them an email notifying them. Your sitter will have 48 hours to accept or reject your sit. If your sitter accepts your sit, you will be sent a confirmation email. If your sitter is unable to take the sit, we will either rebook for you with a different sitter or let you know so that you can rebook yourself - depending on your preference.

We receive roughly 60+ sits each day and we always have our eyes on your request. When sits are booked more than 48 hours in advance it is very rare we are unable to get it covered.

Do you have COVID-19 vaccinated sitters? +

Yes we do! About 80% of our sitters are fully vaccinated against COVID-19 and you can see this info in their bios when you login to book someone.

What areas in San Antonio do you cover? +

We have sitters who accept sits in:

  • All of San Antonio
  • North of San Antonio - Bulverde & Boerne
  • East of San Antonio - Schertz, Seguin & New Braunfels
  • West of San Antonio - Helotes & Castroville

What areas in Austin do you cover? +

We have sitters who accept sits in

  • All of Austin City Limits
  • North of Austin - Pflugerville, Round Rock, Georgetown, Cedar Park, Leander & Liberty Hill
  • East of Austin - Manor
  • South of Austin - Del Valle, Buda, Kyle & San Marcos
  • West of Austin - Bee Cave, Lakeway & Lago Vista

What areas in DFW do you cover?+

We have sitters who accept sits in

  • All of Dallas
  • North of Dallas - Plano, Garland, Carrollton
  • East of Dallas - Mesquite & Lawson
  • South of Dallas - Lancaster & Duncanvill
  • West of Dallas - Irving, Grapevine & Grand Prairie
  • All of Fort Worth
  • North of Fort Worth - Elizabethtown & Rhome
  • East of Fort Worth - Arlington
  • South of Fort Worth - Burleson

What is Consistent Care? +

We are no longer accepting submissions for Summer Consistent Care in Austin. Please contact us for care starting in the Fall though! We are still accepting Summer submissions in San Antonio.

Consistent Care is for families that prefer to have the same one or two sitters provide childcare for 20+ hours each week on a set schedule.

When you apply for our Consistent Care program, you will let us know what you are looking for in terms of weekly hours and your sitter's preferred experience and skills. You will then be sent information on 1-3 sitters who are interested in being matched with your family. From there, you will have the opportunity to speak with each sitter and decide which one(s) you would like to move forward with.

If you are interested in being matched with a sitter for 20-40 hours per week, please email us (paty@babysittingconnection.com)! We require families to become members prior to us beginning our match process. Families are welcome to join with our smallest membership to start and you may upgrade, downgrade or cancel at at anytime.

Please note that you will still have access to our entire database of sitters and can book any of them for sits outside of your normal consistent care schedule. We are also able to easily provide replacement care should you consistent sitters be unable to sit on specific days.

You can always email Paty for more information or questions below.

Am I allowed to meet my sitter prior to my sit? +

Your sitter will reach out to you via text 24-48 hours prior to the sit. Out of respect for our sitters' time and the number of families our sitters sit for, we do not allow members to meet with their sitters before a sit. We recommend adding an extra 15 minutes to your sit time if you would like to be there with your sitter and children to facilitate the introduction and go over any expectations with them.

How do I upgrade/downgrade my membership? +

You can upgrade (or downgrade) your package at any time by simply emailing beth@babysittingconnection.com

How do I cancel my membership? +

You can cancel your membership at any time by emailing Beth@babysittingconnection.com

Where do you find your sitters? +

We search the city for the top sitters for our members and love referrals from our current sitters and members. We also contact sitters through local babysitting message boards as well as recruit directly from local Universities.

How are your sitters certified? +

Our Owner Beth meets each babysitter candidate for an in person or virtual interview. Once they complete their interview and are offered an opportunity to join Babysitting Connection they go through an extensive background and driving record check.

Through Active Screening, we conduct a Social Security Number Trace, Sex Offender Registry Check, Global Watchlist Check, National Criminal Search, FCRA Compliance tools and a Motor Vehicle Record Check.

Sitters also must verify that they have a valid drivers license and reliable transportation, an up to date CPR Certification and are at least 18 years of age.

After completing each of these steps successfully, they are then added to our roster and are officially a Babysitting Connection Sitter!

What happens if my sitter doesn’t show? +

We are proud to say, that in over 15,000 sits, this has happened only a handful of times. But here is our policy just in case:

Both you and your sitter are sent a confirmation email or text 24 hours prior to your scheduled sit. We do all that we can to ensure that our sitters show up, on time, for your scheduled sit. In the event that a sitter is a no call, and no show, please contact Beth immediately and she will do all that she can to find a sitter as soon as possible and refund any sitting fees paid.

What happens if we don’t hit it off with our sitter? +

First, I apologize, we try to include enough information in our Sitter’s bios to help ensure a proper fit for your family. We have over 100 sitters on our roster and encourage you to try another sitter that may better fit with your families needs.

What happens if you want to book the same sitter again for the next sit? +

We love that you and your family hit it off with our sitter!! Next time you book, keep an eye out for them on the roster to book them again, you can also select their name from the drop down menu and see all of their availailbity. You may also speak to the sitter directly about their upcoming availability. But remember, members are not allowed to book Babysitting Connection Sitters outside of our agency and all sits must be booked through the scheduling software. To ensure the best selection of sitters we encourage you to book your sitter at least two weeks in advance.

What if there is an issue with our sitter? +

If there is an issue that you and the sitter are unable to resolve on your own, please contact Beth immediately to discuss further.

You can also request not to have that sitter again by clicking on the sit you had with them and selecting "Do not want again."