Frequently ask questions

We ask that you do not endanger our sitters by booking someone when your child is sick.

We ask that you cancel sits if your child has the following symptoms. Cancellation fees DO apply if a sit is canceled due to illness within 48 hours of the sit.

• Sore Throat
• Upset Stomach
• Fever (over 100.0)
• Diarrhea
• Mouth Sores
• Ringworm
• Hand Foot and Mouth
• Runny Nose with Discoloration
• Cough and Congestions
• Discharge from Eyes, Nose or Ears
• Abnormal Breathing
• Any Communicable Disease

Children must be free from fever, diarrhea and vomiting, without taking medicine for 24 hours prior to a sit.

Children with HFM must be fever free for 72 hours AND all blisters have scabs or are dry and inactive.

Absolutely! To do this you just need to edit your Location and Membership Plan section to be the city you will be in and then edit your Family Info Form to add the new specific area of the city you will be in. You can change this whenever you travel to a city.

Absolutely!! We highly encourage tipping your sitters. They are providing a service that is incredibly valuable.

Our sitters only pay for gas to get to and from sits. If your sitter has to pay to sit for you please reimburse them or even better, offer to pay it for them upfront.

Yes! We love providing childcare for weddings, corporate events, conferences and more. You can learn more about how we can help with your event here.

Because our sitters are booked specifically for your family and their time was held for the specific amount of time, they should be compensated for however long their sit was scheduled. Please book sits as close to the time that you need. If there needs to be some cushion in the time, please book for the longer time and make a note that the end-time may fluctuate.

Yes! We ask that you leave detailed notes in your booking notes about where your child(ren) need to be picked up and dropped off at so the sitter you select can determine if they are able to provide this service.

Please keep in mind that we have a 3 hour minimum payment for all sits. If the sitter is only needed for 1 hour, you will still be required to pay them for 3.

We can offer sits from 3 hours to overnight. Should you need a sitter for less than 3 hours, 3 hours of pay is still required.

Yes! We have tons of sitters with newborn, baby, and infant experience. When you enter your children’s ages in your profile, you will only see sitters who are comfortable with those ages when booking a sit. We also know that every family is different and we encourage every family to completely fill out their Family Info Form in their profile so our sitters know exactly what you will expect from them before they even walk in the door.

Once you select a sitter, it will send them an email notifying them. Your sitter will have 48 hours to accept or reject your sit. If your sitter accepts your sit, you will be sent a confirmation email. If your sitter is unable to take the sit, we will either rebook for you with a different sitter or let you know so that you can rebook yourself – depending on your preference.

We receive roughly 60+ sits each day and we always have our eyes on your request. When sits are booked more than 48 hours in advance it is very rare we are unable to get it covered.

Your sitter will reach out to you via text 24-48 hours prior to the sit. Out of respect for our sitters’ time and the number of families our sitters sit for, we do not allow members to meet with their sitters before a sit. We recommend adding an extra 15 minutes to your sit time if you would like to be there with your sitter and children to facilitate the introduction and go over any expectations with them.

You can upgrade/downgrade at any time by editing the Location & Membership Plan section in your profile.

You can cancel at the bottom of your profile. Cancellations are effective immediately so we recommend cancelling after your last scheduled sit.

First, I apologize, we try to include enough information in our Sitter’s bios to help ensure a proper fit for your family. We have over 200 sitters on our roster and encourage you to try another sitter that may better fit with your families needs. You can always mark any sitter you book as “Do not want again” or as a “Favorite.”